Mark/Space, Inc.

Mark/Space, Inc. - Support

Mark/Space Premium Technical Services

Mark/Space provides "premium" technical services and support for customers to obtain assistance by means other than, or in addition to, e-mail and Internet-based solutions.

How does it work?
Premium services are provided on a "per-incident" basis, in which the customer completes a purchase from the Mark/Space website, specifically for the purpose of obtaining assistance with a specific technical question or issue. Premium support will only be facilitated following a transaction initiated from the Mark/Space website.

What can you expect?
Premium services are provided via telephone. Following the purchase of a premium support incident or case, a customer will receive a telephone call from a Mark/Space technical services representative, normally within twenty-four (24) hours. The customer is able to schedule the preferred time and date for the premium support telephone call while purchasing premium support coverage.

Premium technical services are offered in English only.
Premium technical services are offered for Mark/Space products only.
Premium technical services are offered only for currently shipping versions of Mark/Space products.
Premium technical services are available in the USA.
All premium services will be provided via telephone CALL-BACK, where the customer receives a telephone call at a pre-designated time and date (of the customer's choosing), based on availability, Mark/Space business hours, etc.
Premium technical services do not include the ability to call Mark/Space (via telephone) for technical assistance or support. Premium services calls will be initiated by Mark/Space, at Mark/Space's expense.

Are there limitations?
Mark/Space makes no warranty or guarantee regarding the resolution of technical issues. Purchasing premium support is a service that offers the customer the ability to speak directly with a Mark/Space technical services representative, who will strive to assist in answering questions, resolving technical issues and addressing usage, installation and configuration matters.