Newsletter Archive: Newsletter #37 - October 2004

Newsletter #37 - October 2004 - - Missing Sync Updates, Usage Tips, Support Improvements

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1. UPDATE: Missing Sync for Palm OS 4.0.1
2. PATCH: Missing Sync for Sony CLIE 3.0.9 Patch for Mac OS X 10.3.5
3. FEATURE: v4 Conduit Profiles
4. FEATURE: v4 Setup Assistants
5. FEATURE: v4 Menu Bar Icon (New in v4.0.1)
6. SUPPORT: New Form to Update Your Registered Email Address
7. SUPPORT: Watch for Support Page Improvements Coming Soon
8. PEOPLE: Dave Neil Joins as Support Technician

Mark/Space is pleased to announce the immediate availability of The Missing Sync for Palm OS v4.0.1, a free update for all owners of version 4.0. The 4.0.1 update fixes an issue introduced by Mac OS X 10.3.5, where trying to use The Missing Sync to mount a Sony CLIÉ memory card on the Mac's desktop would cause a kernel panic.

This release also adds support for several conduits, including FMSync and Vindigo, introduces a new menu bar icon that allows users to check status and change settings, adds keychain support, improves support for Tapwave Zodiac handhelds and includes a new version of the MemoPad application with an updated UI and improved synchronization.

Mark/Space recommends that all owners of version 4.0 download and install this free update, available from http://www.markspace.com/downloads.html.

If you have NOT yet upgraded to version 4.0, you may upgrade from any previous version of The Missing Sync for only $19.95. Just go to http://www.markspace.com/missingsync_palmos_upgrade.php.

Although The Missing Sync for Sony CLIÉ v3.0.9 is now a discontinued product and Mark/Space hopes that customers will upgrade to The Missing Sync for Palm OS v4 (our complete HotSync Manager replacement), we are providing a patch for version 3.0.9 that fixes a problem mounting Sony memory cards on the Mac OS X 10.3.5 desktop.

This patch is only for The Missing Sync for Sony CLIÉ v3.0.9, and it may be downloaded from http://www.markspace.com/downloads.html.

Conduit Profiles are a powerful feature in version 4 of The Missing Sync for Palm OS. They allow you to define groups of conduits that will run during the next sync operation, and sometimes more importantly, which conduits you do not want to run. Version 4.0 ships with three pre-defined Conduit Profiles:

• All Conduits - runs all installed conduits
• Install - turns off everything except the install conduit
• Backup - turns off everything except the backup conduit

It's simple to create and use a your own Conduit Profiles. Simply make sure all the conduits you want to run are checked (and those that you don't are unchecked), then click on the Profile pop-up menu and choose Save profile... When you want to use that profile, just select it from the Profile pop-up menu in the main window, or in the mini window, or from the Mac OS X dock icon, or the Missing Sync menu bar icon (in 4.0.1).

Create your own conduit profiles to sync only certain data types when you on a slow connection, such as across the internet or via Bluetooth, or to get a quick contacts and calendar sync.

Perhaps you just purchased a new handheld and want to use it's ability to sync over Bluetooth, only you're not quite sure how to go about setting it up. Or maybe you want to use The Missing Sync's internet sharing feature for the first time. Version 4 provides several step-by-step setup assistants to help you accomplish your task.

To access the setup assistants on internet sharing, AvantGo configuration or Bluetooth and Network (including Wi-Fi) synchronization, just click on the Help menu in The Missing Sync application, choose the assistant you want, and follow the on-screen guide.

Mark/Space engineers are always working to add cool new features to our products, and version 4.0.1 introduces a winner: The Missing Sync menu bar icon. It lets you see, at a glance, whether The Missing Sync is set to synchronize or internet sharing, and it changes appearance during a sync or when the handheld is using the Mac's internet connection. It also let's you change settings, like choosing Conduit Profiles or selecting a different handheld, and it also lets you launch The Missing Sync application.

We've made it easy for customers to change their registered email address with us. Keeping us appraised of changes in your primary email address is important, because our registration system uses email address as the main customer identifier. In the future, when you want to upgrade a Mark/Space product, we'll check against your email address to see if you qualify for a discount.

If you need to change the email address we have on file for you, use the new change of email address form: http://www.markspace.com/support/emailsupport.html.

We're working to improve the support pages on the Mark/Space website to make it easier for customers to access helpful information, and to help us improve our response time to your technical support questions. We'll be making these changes over the next several weeks, and we hope you find them useful.

Dave Neil has just joined the Mark/Space Team as a support technician. Dave comes to Mark/Space from longtime Mac developer Prosoft Engineering, and he has also held Mac support positions at IBM and Novell. He brings with him a wealth of experience and technical knowledge, and we're glad to have him aboard!

from the team at Mark/Space!